Terms and Conditions

As of October 2026 · This is a translation. The German version is the authoritative text.

§ 1 Scope

(1) These terms apply to all contracts between Schübeler Consulting, owner Johann Jörgen Schübeler, Am Kreuzberg 10, 37688 Beverungen, Germany (“Provider”), and the customer for the use of the online platform knowmind (knowmind.de).

(2) The service is aimed at consumers within the meaning of Section 13 of the German Civil Code (BGB) and at entrepreneurs within the meaning of Section 14 BGB. Where individual provisions apply only to consumers or only to entrepreneurs, this is stated expressly.

(3) Deviating terms of the customer do not become part of the contract, even if the Provider does not expressly object to them.

§ 2 Subject of the contract

knowmind is a hosted knowledge and memory system for AI applications. Depending on the chosen plan, the customer receives access to storage capacity, search and retrieval functions (recall), management of their own AI keys, API access and a security log. Content and data are processed on servers in Germany (Hetzner data centre).

knowmind is a contract for digital services within the meaning of Section 327(2) sentence 2 BGB. The processing of personal data is governed by the privacy notice.

§ 3 Conclusion of the contract

(1) The contract is concluded by creating a workspace and confirming the sign-in link (magic link).

(2) For paid plans, payment is made through the payment service provider Stripe. The contract for the paid plan is concluded on completion of the Stripe checkout by pressing the button labelled “Zahlungspflichtig bestellen” (order with obligation to pay).

§ 4 Services, availability

(1) knowmind is provided as a cloud service. The self-service plans (Private, Pro, Team, Business) include no agreed service level (SLA) and no entitlement to a particular availability, response or recovery time. Binding SLAs can be agreed separately as part of the Enterprise or on-premises offer.

(2) Maintenance windows are announced by email in advance where possible. Support is provided on a best-effort basis.

(3) During the term of the contract, the Provider keeps the service in conformity with the contract in accordance with Section 327f BGB and provides the updates needed to maintain that conformity. The Provider makes further changes towards consumers only for a valid reason within the meaning of Section 327r BGB (such as technical development, IT security or a change in the law), announces them with reasonable notice and does not withdraw the main service (storage and recall of the customer’s memories). If such a change impairs access to or the usability of the service more than insignificantly, the consumer may terminate the contract free of charge within 30 days.

§ 5 Prices and payment

(1) The prices shown at /en/pricing at the time the contract is concluded apply.

(2) Paid plans are billed monthly or annually in advance through Stripe; invoices are provided in the Stripe customer area.

(3) Price changes are announced at least 30 days in advance. In that case, the customer may terminate with effect from the date the change takes effect.

§ 6 Usage, own keys (BYOK) and costs

(1) The knowmind plans are billed at the fixed prices shown at /en/pricing; the Provider does not bill any usage-based charges beyond these. Usage-based costs can arise only with the third-party provider chosen by the customer (paragraph 2), according to that provider’s price list in force at the time. The usage triggered through the account can be viewed by the customer in the dashboard at any time.

(2) If the customer stores their own access keys for third-party providers (“bring your own key”), the requests triggered through them are made directly to the respective third-party provider, at the customer’s sole cost and responsibility. The Provider is not a party to the contractual relationship between the customer and the third-party provider and does not bear the costs, quota overruns or suspensions arising there.

(3) The customer bears the full usage triggered through their account, including usage caused by automated clients, agents or integrations they use. The customer is obliged to set suitable usage and cost limits, including with the third-party provider.

(4) A refund for additional usage caused by the customer or by software they use is excluded to the extent that the additional usage is not due to an error of the platform for which the Provider is responsible. The customer’s statutory rights in respect of defects remain unaffected.

§ 7 Right of withdrawal for consumers

(1) Consumers have a statutory right of withdrawal for contracts against payment. Details and the model withdrawal form are set out in the withdrawal notice.

(2) knowmind is provided as an ongoing subscription (contract for digital services, Section 327(2) sentence 2 BGB) and is not provided in full during the withdrawal period; the right of withdrawal therefore does not expire early. If the consumer expressly requests that the Provider begin performance before the withdrawal period ends and then withdraws, the consumer owes an amount in proportion to the services provided up to the withdrawal (compensation for the value of the services already provided), in accordance with the withdrawal notice.

§ 8 Term and termination

(1) Paid plans run for an indefinite period and can be terminated by the customer at any time with effect from the end of the current billing period (end of month or end of year). For termination, the Provider provides a button labelled “Verträge hier kündigen” (terminate contracts here) that can be reached directly and without signing in. It leads to a confirmation page on which the customer enters the required details and sends the termination with the button “jetzt kündigen” (terminate now). The Provider confirms receipt of the termination without delay in text form, stating its content, date and time (Section 312k BGB).

(2) Free accounts (Private plan) can be ended at any time without notice by deleting the workspace in the dashboard.

(3) The right to terminate for good cause remains unaffected.

§ 9 Data export, data deletion

(1) The customer can obtain their data at any time as a JSON file through the export function in the dashboard.

(2) After the end of the contract, the data remain available for 30 days; after that they are irretrievably deleted. A wish for longer retention can be agreed individually.

(3) The customer is responsible for regularly backing up their content through the export function.

§ 10 Characteristics, warranty

(1) The subject of the contract is the provision of the agreed functions (storage and recall), not the achievement of a particular result in terms of content.

(2) The Provider gives no guarantee that search, recall or linking results are complete, correct, up to date or fit for a particular purpose; what counts is the customer’s own review. The statutory rights in respect of defects for digital products (Sections 327 et seq. BGB) remain unaffected towards consumers.

(3) Inference and text generation by an AI model (answer, summary, interpretation) take place at the AI provider chosen by the customer. The Provider has no influence on this and does not review these results; a particular correctness of the content of AI answers is not owed. The customer verifies AI results against the original sources for decisions that are critical for safety, legal matters or business.

§ 11 Liability

(1) The Provider is liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, under the German Product Liability Act and to the extent of a guarantee it has given.

(2) In the event of a slightly negligent breach of an essential contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer regularly relies), liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

(3) Subject to paragraphs 1 and 2, liability for the loss of data is limited to the effort that would have been required for recovery if the customer had made proper and regular backups.

(4) The customer is solely responsible for the content they store and for its lawfulness. The Provider is not liable for services of third parties chosen by the customer (in particular AI providers) or for third-party costs caused by the customer’s own keys.

§ 12 Intended use

knowmind is a memory and recall service and is not intended for operating self-driving vehicles, critical infrastructure, medical or life-support systems or other applications in which an error or failure can lead to death, personal injury, environmental damage or serious damage to property. Use in such environments is at the customer’s sole risk. Liability under § 11(1) remains unaffected.

§ 13 Final provisions

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, the protection of mandatory provisions of the state of their habitual residence remains unaffected.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Höxter, Germany.

(3) Should individual provisions be invalid, the remainder of the contract remains valid.

(4) These terms are drawn up in German. This English translation is provided for understanding; the German version is authoritative.