Is the Private plan really free for good?
Yes. Private individuals use knowmind without payment details and without an expiry date. It includes up to 2,500 memories and the full connection through MCP, the command line and the API, so you can use knowmind in Claude Desktop, Cursor, ChatGPT or a program of your own. If the work is worth something to you, you can donate voluntarily in the Cockpit.
How does per-person billing work?
The Team plan includes five people in the base price, the Business plan ten. Every additional person in the same workspace costs 15 euros per month. Everyone shares the same knowledge base; you assign the role per person (Owner, Admin, Member, Read-only).
Do I need my own key for an AI model?
No. For notes in the browser your knowmind account is enough, and an AI tool connected over MCP keeps using its own access.
Can I connect my own programs on the free plan?
Yes. The connection through MCP, the command line and the API belongs to every plan, including the free Private plan. After signing in with the command knowmind login you can create and query memories over the API, add the MCP server to Claude Desktop or Cursor, or write your own programs against it. Private holds 2,500 memories; retrievals have a limit per minute and per day, and the current figures are in the documentation under Limits and quotas.
Team or Business?
Team (99 euros, five seats) is the entry point for teams and small companies: a shared knowledge base, roles and invitations. Business (349 euros, ten seats) pays off from around ten people, or when you need the audit log for 24 instead of 12 months, want single sign-on through your company directory, or want your requests handled with priority. Every additional person costs 15 euros per month on either plan.
Where does my data live?
Your workspace sits on Hetzner servers in Nuremberg. On a retrieval, the matching excerpts go to your AI tool, which processes them further with its model provider. The routes your data takes are described in the data processing agreement and in the documentation.
How do I take my knowledge with me?
In the Cockpit you export your entire knowledge base as a JSON file. You also release your workspace for deletion there, after a confirmation. What the export contains is described in the documentation; the contact for access and deletion of further personal data is in the privacy notice.
Are there committed response times?
Binding response times, an agreed availability and a named contact belong to the Enterprise plan and are put in writing there. On the other plans we answer without a committed deadline; requests from the Business plan we handle with priority.
How do I work with the sources behind an AI answer?
knowmind returns the source with every retrieval: you see which note or which document a statement comes from, and you can read it. The answer itself is composed by the model of your AI tool.
What does the first retrieval look like?
Save a note in the browser and reload the page so that you find it again. Then connect your AI tool using the matching guide and ask it for the saved content. The answer carries the source, which you can open.
Do I have to sign in every time?
No. After signing in once you stay signed in for 30 days. Only when you sign out or clear your browser cookies do you need a new sign-in link. If you prefer a password, you can set one in the Cockpit under Profile; for the command line there are access tokens (API tokens), which you can create without an expiry date.
Which content does my AI tool receive?
On a retrieval your tool receives only the excerpts that match the question and that your account has rights to. Every one of these accesses is in the audit log.
What does my AI provider do with the content?
That is governed by its terms: every provider describes storage, retention and use for training itself. Check this before you connect a tool. You manage your knowmind workspace in the Cockpit; content that has already been transferred you delete with the provider concerned.
What does the audit log show?
Retrievals over MCP, actions over the API, sign-ins and changes to the configuration, each with time and account. How long it stays available to review depends on the plan: 30 days on Private, 90 days on Pro, 12 months on Team, 24 months on Business, five years on Enterprise.
Can we host knowmind ourselves?
On the cloud plans your knowledge store runs on our servers in Nuremberg and you reach it over the internet. For Enterprise you can agree to hosting on your own infrastructure; we settle installation, model connections and operating requirements together beforehand.
How do I cancel?
The subscription and the workspace are two separate matters. You can cancel in the Cockpit or without signing in through the page for cancelling contracts. Until the end of the contract you carry on working as usual. After that your workspace continues on the free Private plan and your data is kept. If you hold more than 2,500 memories, you can still read and retrieve all of them; you can store new ones again once you are below that limit or book a paid plan. The access log then reaches back 30 days. If you want to leave knowmind altogether, delete your workspace in the Cockpit.